JetBlue gets it

I am still amazed at the footage of the picture-perfect landing that flight made last night. They turned potential catastrophe into a huge positive for their airline. Everyone who saw that is now thinking, "Damn, I want THAT JETBLUE PILOT on every flight of mine from now on." They deserve it, too - it is a great airline, even if their snack box consists of a little packet of fake brie that you spread on an Oreo and top with a watermelon Life Saver.

Why did they leave the satellite coverage on during the emergency landing? "We still leave it up to our customers to make the appropriate decisions for themselves based on their feelings or those feelings or reactions customers around them may be having." This is the first airline in history that doesn't treat passengers like children. Once someone knows what's happening on the flight, there's no good that can come from shutting off their access to the news. People use Blackberries up there now; the cat's out of the barn door.