Friday, December 8, 2006

Verizon Redux

They restored my wireless data plan, but "only the $44.99 a month version is available now." That's good. I do love a good mobile plan slamming.

I called our corporate account rep to complain that I'd been slammed, and requested my $20/month rate back. He said he'd have it switched back.

Well, he did something. My EVDO stopped working altogether on Wednesday around noon. "The remote modem has disconnected." I tried everything, and none of the options worked.

After a day of this, I called Verizon on Thursday and we walked through soft resets, hard resets, degaussing, drop-kicking, the whole scripted routine. Nothing worked, so they actually looked at my account.

"Oh, when you changed your data plan the other day, they never turned your Internet back on." They flipped a switch, and everything worked OK.

Verizon Wireless has only fumbled my billing three times in the past month. "Can We Slam You Now?"


Peter Taylor said...

Oh, listen to Mr. Entitled whine about the problems he's having with Verizon. Listen, Mister. You'll know troubles when you stick your hand into a puddle of goo that used to be your best friend's face.

Gooey said...

Yeah, you think you know troubles? Listen, Mister. I stuck my hand into a puddle of goo that used to be MY face.

But, back to civilian reality. WRT Verizon: next time you deal with them, just mention that you'll be reporting your troubles to the Public Service Commission, and you'll get startlingly rapid and thorough service.

metamerist said...

If you haven't seen it, there's a humorous Verizon customer service call going around in which a guy has a great deal of trouble explaining the difference between 0.002 cents and 0.002 dollars. It's discussed here. It's hilarious, but painful. Given the experiences you've noted recently, I recommend it highly.

Jon said...

Next thing you'll be asking for Opposite Sex Domestic Partner benefits, you entitled prick.