Thursday, April 24, 2008

The scourge of DRM

Paying for the rights to listen to a DRM-protected song is JUST LIKE paying for a song, except when it's not and you're about to lose your whole library because you've reached the end of lifecycle support with your vendor. Or, as the "Dear MSN Music Customer" mail I received last night says,

MSN Music is constantly striving to provide you, our user, with the most compelling music experience that we can. We want to tell you about
an upcoming change to our support service to ensure you have a seamless experience with the music you've downloaded from MSN Music.

. . .
I am writing to let you know that as of August 31, 2008, Microsoft will change the level of support to be offered for music purchased directly from MSN Music prior to November 14, 2006. As of August 31, 2008, we will no longer be able to support the retrieval of license keys for the songs you purchased from MSN Music or the authorization of additional computers. License keys already obtained as of August 31, 2008 will continue to allow you to listen to songs on all the computers that you previously authorized for service.I am writing to let you know that as of August 31, 2008, Microsoft will change the level of support to be offered for music purchased directly from MSN Music prior to November 14, 2006. As of August 31, 2008, we will no longer be able to support the retrieval of license keys for the songs you purchased from MSN Music or the authorization of additional computers. License keys already obtained as of August 31, 2008 will continue to allow you to listen to songs on all the computers that you previously authorized for service.
. . .
Please take this opportunity to make sure you have the licenses you need to access your music. As a friendly reminder, please remember
that the MSN Music service allows you to authorize up to 5 computers for songs purchased from MSN Music. You must have licenses for the songs on each authorized computer, in order to be able to play the songs successfully. If you have already played a given song on a computer, then you have successfully obtained the license key for that song. MSN Music keys do not expire. If you intend to transfer a previously downloaded song to a new computer (or an existing computer with a new operating system, such as an upgrade from Windows XP to Windows Vista) within the maximum allowed limit of 5 computers, please do so before August 31, 2008. You will need to obtain a license key for each of your songs downloaded from MSN Music on any new computer, and you must do so before August 31, 2008. If you attempt to transfer your songs to additional computers after August 31, 2008, those songs will not successfully play.


So just remember. Our licenses don't expire, but if your machine expires (or if you upgrade to Vista) you will lose all of your music with no recourse. Have a DRM day!

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